论以人为本的高校图书馆读者服务

The Humanist-Oriented Reader Service at University Libraries

高校图书馆是高校教学科研和人才培养的服务机构,高校图书馆读者服务应该以人为本,树立一切为了读者的服务观念,充分发挥馆员的主动性、积极性和创造性,激发馆员的潜能,以便为不同层次的读者的不同借阅需求服务。文章从图书馆管理理念、图书馆员的读者服务意识和人文素养、读者服务方式等方面探讨了以人为本的高校图书馆读者服务,认为要做到以人为本,高校图书馆应该不断转变观念,树立良好的读者服务理念,建立健全服务机制和服务制度;增强馆员的读者服务竞争意识,不断提高读者服务质量;鼓励并督促馆员加强业务学习,逐步提高馆员的人文素养;开展富有个性化的读者服务,尽力满足不同读者的不同借阅需求。

University libraries are serving institutions and their reader service should be humanist-oriented so as to show that everything they do is reader-oriented and therefore should meet their readers＇ needs for borrowing and reading by making full use of their librarians＇ activity, creativity, and potentialities. This article explores the humanist-oriented reader service at university libraries in four aspects the library＇s idea of management, the librarians＇ reader-serving consciousness, the librarians＇ humanist qualities, and the ways of the reader service, and argues that university libraries, in order to be humanistoriented, should update their ideas of management and accordingly establish relevant institutions and systems, stimulate their librarians＇ competing consciousness to improve their reader service, encourage their librarians to further their study to improve their humanist qualities, and try to meet the needs of their readers for borrowing and reading through the reader service with personal characteristics.