公安质量管理设计与实施初探

A Rudimental Probe into Public Security Quality Control Design and Its Implementation

公安质量是公安机关或警察为满足社会和公众需求而提供的公安产品绩效或服务水准,具有有形性、服务可靠性、响应性、保证性、移情性等维度。公安机关以此为中心,确定公安工作的操作与评价标准,向公众或其他组织提供系列的工作程序或过程以提高公安工作水平。公安质量管理应考虑潜在空间、时间的优先顺序、质量成本、基本战略规划项目,高度关注公众或组织与内部警察需求,比较市场竞争力设计工作过程,确立质量示标和评价体系,以领导组织、团队实施,持续改进公安质量。

Public security quality is the public security product performance or service level offered by police in order to meet the demand of the public, which is characteristic of materiality, reliability of service, response, guarantee and empathy. Police organ, centering around those mentioned above, set up the criteria of police work operation and evaluation, provide public and other organization with series working procedure and process in order to improve police work. Public security quality control should take into consideration preferential order of potential spaceand time, cost of quality and basic strategic project, highlighting the demand of the public, organization and police, designing the working process after comparing market competitive power, setting up quality criteria and evaluation system, continuously improving public security quality organized by leaders and carried out by police team.