图书馆参考咨询服务中的读者权益研究

Research on Readers' Rights in Library Reference and Inquiry Service

通过对图书馆参考咨询服务中读者权益研究的现状分析,概述目前国内图书馆界对于读者权益的认识,并提出对于读者权益涵义和内容的理解。同时,从参考咨询服务入手,对读者权益在其部门的落实情况及其所存在的问题进行分析,归纳出参考咨询服务中影响读者权益实现的五个方面,并提出几点建议,以期更好地促进读者各方面权益的实现,进而提高参考咨询服务的效率和质量。

Through the analysis of the status quo of the researches on library reference and inquiry service, the paper summarizes how people in domestic library field look at the rights of readers, puts forward the authers＇ understanding on the meaning and content of it. In addition, begin with reference and inquiry service, the paper analyses the implement and existing problems of readers＇ rights in the reference and inquiry department, generalizes five aspects which affect the realization of readers＇ rights, and proposes a few suggestions in order to better promote the realization of all kinds of rights, further enhance the efficiency and quality of reference and inquiry service.