我院《医院退药管理办法》实施前、后退药情况分析

Drug Repercussion in Dispensary before and after Implementing the Drug Repercussion Administrative Policy in Our Hospital

目的:探求减少患者退药的有效模式和方法。方法:通过对2005年我院退药情况统计及原因分析,制定出《医院退药管理办法》(下简称《办法》)并加以实施。结果:实施《办法》后,我院门诊及住院退药处方数与上年同期比较均明显地减少(P<0.01)。结论:《办法》的实施可有效地减少医院退药的发生,提高用药水平,进而提高患者满意度。

OBJECTIVE： To explore an effective mode and way for the reduction of drug repercussion in dispensary. METHODS： Based on the statistics on drug repercussion data in 2005 and the analysis on the causes of drug repercussion, the Drug Repercussion Administrative Policy of Hospital （which was called Policy for short in the following） was set and enforced. RESULTS： A year-on- year sharp decrease in the numbers of prescriptions （both inpatient and outpatient） involving drug repercussion has been noted after implementing Policy in our hospital（P〈0.01） . CONCLUSION： Due to the Policy, the numbers of prescriptions with drug repercussion has been effectively reduced, rational drug use level has been improved and patients＇ satisfaction has been improved as well.