1Ellen Isaacs, Alan Walendowski, et al.The Character, Functions, and Styles of Instant Messaging in the Workplace.In: Proc.of the 2002 ACM conference on Computer supported cooperative work (CSCW). New Orleans, 2002,11-20.
2Bonnie A Nardi, Steve Whittaker.Interaction and Outeraction: Instant Messaging in Action. In: Proco of the 2000 ACM conference on Computer supported cooperative work (CSCW). Philadelphia, 2000,79-88.
3A F Rovers, H A van Essen.HIM: A Framework for Haptic Instant Messaging CH12004 1 Late Breaking Resuhs Paper 24-29 April 1 Vienna, Austria.
4M Handley, H Schulzrinne, E Schooler, J Rosenberg.SIP: Session Initiation Protocol.RFC3261, IETF, June 2002.
5M Day, J Rosenberg, H Sugano.A Model for Presence and Instant Messaging, RFC2778, 2000.
