3Farre U,J,and Shapiro,C Dynamic competition with switching costs [J]. The Rand Journal of Economics, 1988,19(1): 123-137.
4Toner,J,and Mackie,PJ. The economics of taxicab regulation :a welfare assessment [R].Transport Policies-Selected Proceedings of the Sixth World Conference on Transport Research, 1992.
二级参考文献19
1Reichheld, F F, and Sasser, W E. Zero defections: quality comes to services[J]. Harvard Business Review, 1990, (9/ 10): 105-111.
2Klemperer, P D. Markets with consumer switching cost[J]. Quarterly Journal of Economics, 1987,102(2) :375-394.
3Katz, M, and Shapiro, C. Network externalities, competition and compatibility[J]. American Economic Review, 1985, 75(3):424-440.
4Jackson, B B. Build customer relationships that last[J]. Harvard Business Review, 1985, (11/12): 78-92.
5Ping, R A Jr. The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect[J]. Journal of Retailing, 1993, 69(3) : 321-349.
6Farrell, J, and Shapiro, C. Dynamic competition with switching costs[J]. The Rand Journal of Economics, 1988, 19 (1): 123-137.
7Weiss, A M,and Anderson, E. Converting from independent to employee sales forces: the role of perceived switching costs[J]. Journal of Marketing Research, 1992, 29(1): 101-115.
8Jones, T O, and Mothersbough, Beatty. Switching barriers and repurchase intentions in services[J]. Journal of Retailing, 2000, 76(2): 259-274.
9Klemperer, P D. Competition when consumers have switching cost[J]. Review of Economic Studies, 1995, 62(4) : 515- 539.
10Beggs, A, and Klemperer, P D. Multiperiod competition with switching costs[J]. Econometrica, 1992, 60(3):651-666.