未雨绸缪——浅谈图书馆的危机公关

In Fair Weather Prepare for Foul——Comments on the Public Relations Crisis of the Library

通过对近年来图书馆突发性公共事件的阐述,说明在当前信息开放透明的大环境中,图书馆也要有敏锐的公关危机意识。对公关危机进行了简要分析,提出展开危机公关的手段,建议图书馆要尽快建立危机公关决策系统,以便应对突发危机的发生。

Through describing the characteristics of emergencies in public libraies in recent years, this article shows that libraries should have acute consciousness of public relations crisis in the modern opening transparent environment. This article also carries on a brief analysis of public relations crisis and proposes the methods to develop public relations of crisis. The suggestion is that libraries must establish the decision-making system of public relations of crisis as soon as possible.