摘要
物流服务的内容和水平决定了物流服务的成本、满足客户需求的程度及促进客户企业的发展水平等。论文将物流服务与客户企业的生命周期相结合,分析客户企业处在生命周期不同阶段时相应的物流服务内容及物流服务的程度。
The contents and level of logistics service decide the cost of logistics service, the level of meeting customer demand and how to promote customer enterprise's development. By combining the logistics service and customer enterprise life cycle, this paper analyzes the contents and level of logistics service corresponding to customer enterprise's different periods in its life cycle.
出处
《交通与运输》
2007年第B12期106-108,共3页
Traffic & Transportation
关键词
物流服务
生命周期
顾客期望
Logistics service
Life cycle
Customer expectation