4Crowe T. J., Cheng C. C. Using Quality Function Deployment in Manufac- turing Strategic Planning [J]. Int J Ops Prod Management, 1996,(16):35-48.
5Henry C. W. Lau, Peter K. H. Lau, Richard Y. K. Fung. A Virtual Case Benchmarking Scheme for Vendors' Per- formance Assessment[J]. Benchmarking, 2005,12(1).