自动化系统运行中出现的操作失误、服务失败及补救措施

本文概括性地列举了流通部读者服务工作中出现的操作失误和服务失败的类型、成因、后果及补救措施,系统、全面地论述了如何在管理制度、工作程序、技术层面和服务意识上下功夫,制定预防和解决在读者服务过程中出现操作失误和服务失败的长效机制。

This paper summarizes the errors in library circulation work and the type, reason, results and countermeasures of the errors. It generally states how to pay attention to management system, work procedure, technology and service consciousness, and suggest generating a long effective mechanism for preventing and solving work errors