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中美电子服务现状对比 被引量：5

The Comparison of the Present Situation of E-service between China and America
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摘要 介绍了电子服务的概念,分析了中国和美国的电子服务的现状,通过与美国先进的电子服务的比较,探讨了我国电子服务的对策。 This paper introduces the concept of E-service, analyzes the present situation of E-service in China and America, and through comparing with the advanced E-service in America, probes into the countermeasures for Chinese E- service.
作者 付宁 史勇
机构地区 山西大学管理学院
出处 《科技情报开发与经济》 2007年第36期133-134,共2页 Sci-Tech Information Development & Economy
关键词 电子服务 网络环境 中国 美国 E-service network environment China America
分类号 G250.73 [文化科学—图书馆学]
  • 相关文献

参考文献5

二级参考文献16

  • 1Parasuraman A., Zeithaml V.A., Berry L.L.A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing,1985;49(3).
  • 2Zeithaml V.A., Parasuraman A., Malhotra A.A Conceptual Model for Understanding e-Service Quality: Implications for Future Research and Managerial Practice.Working Paper, Marketing Science Institute,2000.
  • 3Loiacono, E., R. Watson, D. Goodhue.WebQualTM : A Web Site Quality Instrument.American Marketing Association: Winter Marketing Educators' Conference, Austin, Texas,2002.
  • 4Wolfinbarger, M., M. C. Gilly.eTailQ: Dimensionalizing , Measuring and Predicting eTail Quality.Journal of Retailing,2003;(79).
  • 5Zeithaml V.A., Parasuraman A., Malhotra A.E-service Quality: Definition, Dimensions and Conceptual Model, Marketing Science Institute,2000.
  • 6Kaynama, S.A proposal to Assess the Service Quality of Online Travel Agencies;An Exploratory Study.Journal of Professional Services Management,2000;21(1).
  • 7Rosen L. D..Karwan K.R..Prioritizing the Dimensions of Service Quality:An Empirical Investigation and Strategic Assessment.International Journal of Service Industry Management,1994;5(4).
  • 8Field J.M., Heim G.R, Sinha K. K.:Managing Quality in the E-service System :Development and Application of a Process Model, working paper, Carroll School of Management,2002.
  • 9Jessica Santos.E-Service Quality:a Model of Virtual Service Quality Dimensions Managing Service Quality;13(3).
  • 10Dr.Zhilin Yang,Minjoon Jun.Consumer Perception of E-Service Quality:From Internet Purchaser and Nonpurchaser.Journal of Business Strategies,2002:19-41.

共引文献28

同被引文献23

  • 1朱小丹在现代服务业专题调研座谈会上的讲话.大洋网.2008-6-25.
  • 2郑诚.“阿里巴巴”旋风的广东启示.南方月刊,2008,(8).
  • 3朱小丹.在现代服务业专题调研座谈会上的讲话.大洋网.2008-6-25.
  • 4中国互联网络信息中心.第31次中国互联网络发展状况统计报告[R].http://www.cnnic.net.cn/hlwfzyj/hlwxzbg/hl-wtjbg/201301/t20130115_38508.htm,2013-1-20.
  • 5RUST R T, LEMON K N. E-service and the con- sumer[J]. International Journal of Electronic Com- merce, 2001,5(3) ： 85-101.
  • 6SMITH J S, KARWAN K R, MARKLAND R E. A note on the growth of research in service operations management[J]. Production - Operations Manage- ment, 2007 ( 16 ) : 780-790.
  • 7GRONROOS,CHRISTIAN.服务管理与营销:服务竞争中的顾客管理[M].韦福祥,译.北京:电子工业出版社,2008.
  • 8BROWN S W, BITNER M J. The development and emergence of servicesmarketing thought[J]. Interna- tional Journal of Service Industry Management, 1994, 5(1) ：21-48.
  • 9PARASURAMAN A, ZEITHAML V A. A conceptual model of service quality and Its implications for future researeh[J]. Journal of Marketing,1985(49):41-50.
  • 10BOYER K K, HALLOWELL R. E-services: operat- ing strategy--a case study and a method for analyzing operational benefits[J]. Journal of Operations Man- agement,2002,20(2) :175-188.

引证文献5

二级引证文献3

科技情报开发与经济
2007年 第36期

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