摘要
针对电力公司现有客服信息系统的一些不足,提出了一种基于短信息的客户综合服务系统,该系统立足于省级电力公司层面,采用1+N的结构模式,实现了短信收发中心和应用系统分离,系统与移动运营商之间通过统一的专线进行连接,提高了效率和可靠性,具有布局灵活、扩展方便的特点。该系统已经在黑龙江省电力公司建设实施,取得了很好的社会和经济效益。
Aiming at the shortcomings of existing customer service information system in electric power companies, this paper puts forward a comprehensive service system based on SMS. By adopting ＂1 ＋ N＂ mode, this system based on provincial electric power companies realizes separation of SMS transceiver from application system. It connects the SMS center with mobile operators by a pri- vate line and improves the efficiency and reliability. This system has been operated in Heilongjiang Electric Power Company, and good social benefits and economical benefits have been obtained.
出处
《电力系统通信》
2008年第1期50-52,56,共4页
Telecommunications for Electric Power System
关键词
用电服务
短信息
分布式系统
短信中心
power supply service
short message
distributed computer system
short message center
