南京地铁探索市场运营新机制

Nanjing Metro Company Explores the New Mechanism of Market Operation

以南京地铁1号线为背景,探索符合市场规律的运营模式。在管理模式方面,突出经济节约的特色,包括机构精简高效、对运营分公司充分授权、强化预算和绩效考核;在服务形式方面,突出以人为本的理念,包括提升服务指标、营造文化氛围、完善服务设施、创造服务品牌、构建和谐地铁、加强监督检查;在运作机制方面,突出高效安全的原则,包括改善设备的维护方法、深化运营安全保障机制、完善应急预案、与公安部门实施联动机制。

With Nanjing metro Line 1 as the background, this paper explores the operation modes which can meet the market rules. In respect of management mode, it stresses the features of economy and thrift, including improving efficiency by streamlining the administrative structures, conferring full authority to operation branches, strengthening budgeting and performance evaluation; in respect of service form, it holds the ＂people first＂ philosophy, aiming to create a civilized and harmonious atmosphere and establish brand images through improving service quality, updating service facilities and strengthening supervision; in respect of operation mechanism, it emphasizes the principle of efficiency and security, trying to improve the maintenance of equipment, strengthening the mechanism for operation security, improving emergency preparedness plan and implementing coordinated action system with public security departments.