门诊就医流程的优化与实践

Optimization of Outpatient Service Process

门诊流程的改造,是服务模式的重大变革,其目的是优化门诊流程的各个环节,减少病人就诊停留的时间,以达到科学的、人性化的管理。我们经过对北京市及周边多家大型医院门诊流程的调研,发现各医院在某些环节中都结合医院自身特点,制定出符合医院的个性化门诊流程,从而实现以病人为中心的服务模式。

Outpatient service process redesigning is an important reform for patient-focused service model. It will optimize each step in the process of outpatient service and reduce patients＇ waiting time. Meanwhile, it can make the management of hospital much more practicably, effectively and humanized. All the hospitals we investigated in Beijing have customized its outpatient workflow according to their own characteristics to realize the patient-oriented service model.