门诊患者药物认知度及与患者满意度的相关性调查

Correlation Between Outpatient's Medical Knowledge and Satisfaction Degree

目的:调查门诊患者的药物认知程度和对医务人员的满意度,并分析两者间的相关性。方法:采取现场问卷调查方式,对处方医师、调剂药师和患者进行调查。使用量化评分表对患者药物认知情况、患者对医务人员满意度进行评分,应用线性相关分析法分析两者的相关性。结果:处方医师和调剂药师均能给予患者必要的用药指导,但大多集中在用法用量、用药方法等方面,仅有不足20%的患者得到了有关药物潜在风险和用药注意事项等方面的指导。约14%的患者尽管被告知,但仍不能正确掌握药物的使用方法。患者对医务人员的满意度与药物认知得分之间表现出明显的相关性(r=0.76)。结论:医务人员对门诊患者的用药指导需要进一步加强,患者的药物认知水平直接影响到对医务人员的满意率。

Objective： To investigate outpatient＇s medicine knowledge and satisfaction degree and analyze their correlation. Method： 150 outpatients, their doctors and pharmacists were investigated with a fieldwork method. Patients＇ medical knowledge and satisfaction degree were measured with a quantitative scale table, and their correlation was calculated with a linear regression method. Result： Almost all the doctors and pharmacists could provide their patients with their guidance about medicines, which focused on drug dosage and taking ways. Fewer than 20% patients could take medical advice of potential risks and notice of taking medicine. A significant correlation was shown between patient＇s medical knowledge and satisfaction degree （ r = 0.76）. Conclusion： More guidance from doctors and pharmacists should be provided for outpatients. The medical knowledge learned by patients could influence patient＇s satisfaction degree significantly.