摘要
随着电信技术的不断发展,融合了通信和电信技术的CTI技术已经成为目前提供各类新型增值业务的一种重要方式,它为电信业带来了广阔的发展空间和收益。文中重点阐述了CTI技术的基本原理以及它在数字调度系统中的应用,通过分析数字调度系统的各个组成部分以及数字调度系统软件如何实现各坐席间的通信和调度。文中通过采用自上而下的三层体系结构提出了一种可以通过操作平台方便进行信息的交互的数字调度系统的软件设计思想。
With the development of telecommunications technology, the CTI technology in combination of telecom technology with computer technology has become an important way, which can provide various kinds of added services. The technology brings large development space and profit for telecom. This paper focuses on the CTI technology and its application in digital dispatch system, analyzes the various components of digital dispatch system and how to communicate and schedule between agents. This paper uses the three-tier architecture from top to bottom and presents a design idea for digital dispatching system, which can implement information interaction Via operating platform.
出处
《通信技术》
2008年第2期138-140,共3页
Communications Technology
关键词
CTI
数字调度系统
坐席
CTI
digital dispatching system
agents
