21世纪图书馆参考咨询服务新论

21世纪网络环境下,图书馆的参考咨询服务在内容和方式上都发生了根本性变革,文章阐述了参考咨询服务的概要,分析了21世纪参考咨询服务工作的新特点,对如何利用网络环境,促进参考咨询服务范围的拓宽及服务内容的深化,提出了提高参考咨询服务水平的新对策。

Under the network environment of the 21st century, the library reference service and the contents and methods have undergone fundamental changes. The article explains summary of the 21st century reference service of new features on how to utilize the network environment, promotes the service extension and deepen the scope of services proposed raising reference to the new measures.