中国商业银行网上银行关键成功因素实证研究被引量：11

Empirical study on critical success factors for online-bank in Chinese banking industry

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摘要以ECCSF模型为基础,对该模型进行了修正,提出了网上银行成功因素的假设.在对145份回收问卷进行有效性和可靠性分析的基础上,本文采用回归分析方法,验证了假设,即领导、战略、管理、组织、技术、客户因素对网上银行成功有显著影响.进而,识别出管理、技术和客户因素是网上银行成功的关键因素. The study on the critical success factors （CSF） for electronic commerce systems has been a hot topic in both academy and industry. On the basis of ECCSF model, this paper modifies it and put forwards hypotheses of successful factors for online - bank. After testing validity and reliability of 145 surveyed data, this paper verifies the hypotheses with the method of regression analysis, which means the factors of leadership, strategy, organization, management, IT, and customers impact online-bank success. Furthermore, the factors of management, IT and customers are the critical success factors for online-bank. This research not only impels EC research in China, but also has instructional effect on the implementing online-bank for Chinese banks to increase the success rate of online-bank.

作者黄京华李静婷

机构地区清华大学现代管理研究中心经济管理学院

出处《系统工程理论与实践》 EI CSCD 北大核心 2008年第3期16-24,共9页 Systems Engineering-Theory & Practice

基金国家自然科学基金(70772022 70472007 70621061 70231010) 教育部人文社会科学重点研究基地基金(06JJD630014)

关键词电子商务网上银行电子商务系统成功评价电子商务系统关键成功因素实证研究 electronic commerce online-bank assessment indicators of EC systems success critical success factors for EC systems empirical study

分类号 F713.36 [经济管理—产业经济]

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参考文献18

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二级参考文献27

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