WBS:图书馆外包业务质量控制的有效工具

当前,图书馆外包业务正在风起云涌,由此引发的质量控制日益成为关注的焦点。本文借鉴项目管理的方法,应用工作分解结构(WBS)及责任矩阵(RM),为外包作业质量控制提供了一条求解的新思路。

Presently library business out- contract is great increasing, hence quality control is getting the focus. The paper refers to the experiences of project management and applies WBS and RM to library business out- contract as new thought for quality control.