我院体检中心实施主动服务的做法与体会

The methods and experience of active service in the health checkup center

目的为体检者提供全程人性化的主动服务,提高对体检工作的满意度。方法体检前咨询护士根据体检者的健康状况制定个性化的体检套餐;体检中护理服务的每个细节尽显人性化理念;体检后为体检者制定年度健康管理计划,为需要进一步检查和治疗的体检者提供咨询和就医绿色通道服务。结果体检者对护士服务态度及体检工作的满意度提高。结论为体检者提供体检前、体检中、体检后主动服务,可提高体检者的满意度。

Objective To provide whole course of humanity active service for the clients in the health checkup center,and thereby to increase the clients＇ satisfaction. Methods Before the health checkup ,the consultant nurses designed an individualized plan for the clients according to their health status. During the health checkup, the nurses provided nursing service focused on humanity service ideas in each particular. After the health checkup, the nurses established the yearly health management plan for the clients,provlded medical consultation and ＂green pathway＂ for the clients who needed further examination and treatment. Result This practice increased the clients＇ satisfaction with the nurses＇ service manner and nursing service. Conclusion Providing active service in the whole course of health checkup can increase the clients＇ satisfaction.