职能导向与流程导向组织绩效影响因素研究

Function guiding and process guiding organization performance influencing factor studying

组织绩效的提高受员工工作绩效、中层流程绩效、高层组织绩效多层次及各种因素的影响。随着组织由职能导向型向流程导向型转变,基层工作和中层流程各自组织方法发生了改变,这两层次的绩效影响因素也相应发生变化。从基层看,职能型组织工作绩效主要受员工专业技能熟练程度,管理人员对工作岗位体系建构、调整及优化能力的影响;流程型组织工作绩效主要受员工掌握扩大化技能程度、流程改进和优化能力等的影响。从中层流程看,职能型组织工作绩效主要受瓶颈工序、组织为避免次优化行为所采取的行为力度等的影响;流程型组织工作绩效主要受决策点位置、流程再造程度等的影响。因此有必要分别建立职能型绩效系统和流程型绩效系统。

Organizational performance is influenced by multiple tiers and various factors from employees＇ work performance, middle level process performance and top level organizational performance. As organizations change from function orientation to process orientation, organizational methods in bottom and middle levels, and the influential factors in two tiers change as well. From the perspective of the bottom level, function-oriented organizational performance is mainly influenced by employees＇ skills on expertise and managers＇ design, adjustment and upgrade of job position system. Process- oriented organizational performance is mostly influenced by employees＇ abilities of upgrading expertise, process improvement and optimizing capability. From the perspective of the middle process, function-oriented organizational performance is mainly influenced by bottleneck working procedure, behaviour strength for avoiding second- optimizing behaviour. Process- oriented organizational performance is mostly influenced by the position of decision point, process reengineering and others. Therefore, it is necessary to build both function-oriented performance system and process-oriented performance system.