4Westbrook, Robert A. Intrapersonal Affective Influences on Consumer Satisfaction with Products [J] . Journal of Consumer Research, 1980, 7 (1) :49-54.
5Menon, Kalyani, and Laurette Dubé. Ensuring Greater Satisfaction by Engineering Salesperson Response to Customer Emotions [J]. Journal of Retailing, 2000, 76 (3): 285-307.
6Richins, Marsha L. Measuring Emotions in the Consumption Experience [J] . Journal of Consumer Research, 1997, 24(2) : 127-146.
7Waston, David, and Tellegen Auke. Toward a Consensual Structure of Mood [A] . Psychological Bulletin, 1985, 98(2): 219-235.
8Russell, James A., and Lisa Feldman Barrett. Core Affect, Prototypical Emotional Episodes, and Other Things Called Emotion, Dissecting the Elephant [J] . Journal of Personality and Social Psychology, 1999, 76 (5): 805-819.
9Oliver, Richard L. Satisfaction: A Behavioral Perspective on the Consumer [M], New York, NY: McGraw-Hill, 1997.
10Compeau, Larry D., Dhruv Grewal, and Kent B. Monroe. The Role of Prior Affect and Sensory Cues on Consumers'Affective and Cognitive Responses and Overall Perceptions of Quality [J] . Journal of Business Research, 1998, 42 (3) : 295-308.
