酒店软件产品服务清洁生产效绩评估体系研究

Study on Cleaner Production Performance Evaluation System for Software Service of Hotel

本文依据循环经济发展模式的绿色酒店评估体系框架原理,建立起绿色酒店数学表达式,其中将酒店环境质量作为硬件产品服务质量的获得,将酒店清洁生产效绩作为软件产品服务质量的获得,将能源消耗和对环境的影响破坏作为酒店的付出,将酒店的获得与付出的比值作为收益来反映酒店的绿色化程度。而后利用层次分析法建立起酒店软件产品服务清洁生产效绩评估指标体系、指标赋权,通过对酒店经济—能源—环境系统投入产出的分析和能耗寿命周期的分析,确定评估指标标准,并对国内有代表性的8家酒店软件产品服务清洁生产效绩进行试评估,评估方法可行。评估结果显示酒店之间效绩差距很大、整体落后,急需改进。

In this paper, based on the principles of green hotel evaluation system of recycling economy development model, the mathematical formula of the green hotel was firstly established. In the formula, the hotel environment quality was regarded as the gain of hardware service quality, the cleaner production performance of hotel was regarded as the gain of software service quality, the energy consumption and environment impacts were considered as the hotel payout, and the ratio of gain to payout of the hotel was regarded as the profit of hotel which could reflect the degree of going green. Therefore, the cleaner production performance evaluation index system of the hotel software service and the index weight model were developed by the analytic hierarchy process method. Secondly, the cleaner production performance evaluation index standard was established by analyzing the input-output of hotel economy-energy-environment system and energy consumption life cycle. Thirdly, using the above method, the cleaner production performance of software service of the domestic eight representative hotels were evaluated, and the feasibility of this method was proved. The results indicated that the performance gap among the hotels was obvious and the performance of hotels was below the standard level that should be improved urgently.