摘要
加强医患沟通被普遍认为是缓解医患矛盾的有效方式,但医患沟通不应简单理解为医务人员与经治患者点对点的沟通,医疗机构与社会各方面全方位的沟通正是当前医患沟通中需要特别引起重视和加强的重要内容。因此应主动与公安机关沟通,解决医疗纠纷冲突现场处置民警"四不"(不好管、不愿管、不敢管、不会管)问题;主动与各级法院沟通,解决医疗损害赔偿案件法律适用"二元化"现状下医患双方"平衡利益,定纷止争"的问题;主动与司法部门沟通,开展医患纠纷"第三方"调解工作;主动与传媒沟通,善待传媒,善用传媒;主动与卫生行政部门沟通,推进"平安医院"创建措施的落实;加强自我沟通,解决医疗机构科学发展、协调发展中角色定位问题。
Hospital and patient communication was a popular effective way to smooth hospital patient relationship. But hospital patient communication was not only the communication between doctor and patient, but the communication among hospital, all social parts and patients. Hospital was considered to contract public security sector, courts, health administration sector and media actively to building safety hospital. Self communication will also be strengthened to achieve hospital healthy development.
出处
《中国医院》
2008年第4期55-57,共3页
Chinese Hospitals
关键词
医患沟通
医疗纠纷
医患关系
hospital patient communication, medical dispute, hospital patient relationship