摘要
发展中国家消费者认为,跨国公司应当采用全球标准化的社会责任战略,采取自愿责任行为,并对此积极响应;跨国公司的全球社会责任行为对消费者的公司认同和公司评价都具有直接的正向影响。对于跨国公司来说,实施标准化的全球社会责任行为能够增加发展中国家消费者的认同及对公司的良好评价,并有可能影响消费者购买的决策过程,进而转化为"货币选票"。跨国公司应从战略层面实施全球社会责任行为,构筑企业的长期竞争优势。
The authors carry out a research on multinational company's global environmental protection responsibility. The result shows that consumers in developing countries believe that multinational companies should adopt global standardized social responsibility strategies. Multinational companies' behaviors of global social responsibility will have positive effect on customers' corporate identification and evaluation. So, multinational companies should take actions of global social responsibility from the angle of strategy and build their competitive adage in the long term.
出处
《中国流通经济》
CSSCI
北大核心
2008年第4期42-44,共3页
China Business and Market
基金
复旦大学教育部985项目《中国经济国际竞争力研究》创新平台子课题的部分成果
关键词
跨国公司
全球环保责任战略
消费者响应
multinational
global environmental protection responsibility strategy
consumers responsibility