患者满意度分析与医院管理对策研究

Analysis of patient satisfaction and investigation on hospital management

简述了国外利用病人满意度信息改进医疗服务的发展历程,介绍了患者满意度的测评方法,分析了产生差异的原因,指出了现有研究工作的局限性,并从不同的角度指出今后患者满意度在医院管理方面的重要性。

The development history of improving the quality of medical care by using the information of patient satisfaction is described, and the testing methods of patient satisfaction abroad are also introduced.The reasons for the differences are investigated, and the limitation of the prior researches is pointed out.The importance of patient satisfaction on hospital management is also indicated from different perspectives.