摘要
目的降低儿科住院患者每日明细费用的错误率。方法成立专项质量管理(Quality Control,QC)小组,对每日明细费用清单的准确性进行调查,对错误收费的原因进行分析,对其相关因素进行干预。结果QC小组活动实施6个月后,每日费用明细清单的错误率由实施前的18.77%降低至3.08%,差异有显著性意义(P<0.01)。结论QC小组的运行可降低住院患者每日明细费用错误率,提升服务水平。
Objective To reduce the inaccuracy rate of inpatients＇ daily itemized expenses in pediatric ward. Methods A quality control team was established to investigate the inaccuracy rate of inpatients＇ daily itemized expenses in pediatric department, the factors contributing to inaccurate charges were identified and controlling measures were implemented. Results The inaccuracy rate of inpatients＇ daily itemized expenses was significantly reduced from 18. 77 % to 3. 08 （P〈0.01）. Conclusion Quality Control activity can reduce the inaccuracy rate of inpatients＇ daily itemized expenses and improve quality care.
关键词
住院患者
儿科
质量管理
每日明细费用
错误率
inpatient
pediatric department
quality control
daily itemized expenses
inaccuracy rate
