我院门诊调剂室实施规范化管理的措施

Standardized Management Measures for Dispensary for Outpatients

目的:加强门诊调剂室规范化管理,保证药品质量,确保患者用药安全。方法:建立包括管理细则、工作程序、岗位分工及各类药品管理制度在内的系统的管理制度和操作规程。结果与结论:通过实施制度化、规范化管理,有利于规范人员行为,减少药患纠纷,提高患者信任度和满意度,保证患者的用药安全。

OBJECTIVE： To strengthen the standardized management in dispensary for outpatients, ensure drug quality and medication safety. METHODS： Systemic regulatory system and the operation rules which included the detailed management regulations, work p＇rocedure, division of labor of post and management system of different category of drugs etc were established. RESULTS ＆ CONCLUSION： The institutionalization and standardization of the management contributed to the standardization of personnel＇ s behavior, reduction of conflicts between pharmacists and patients, enhancement of patients＇ trust degree and satisfaction, and the medication safety of patients.