论如何有效防止并解决馆员与读者之间的冲突

Discussion on How to Prevent and Solve Effectively the Conflicts between Librarians and Readers

分析了馆员与读者发生冲突的原因,并提出了在实际工作中有效防止并解决冲突的几种方法。

This paper analyzes the reasons of generating the conflicts between librarians and readers, and pats forward some methods for preventing and solving effectively the conflicts in practical work.