图书馆服务质量的本土化模型：高阶因子结构与测量被引量：8

An Indigenous Study on High-order Factors Model of Library Service Quality and Its Application

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摘要在回顾图书馆服务质量测评当前研究状况的基础上,建立五维度(因子)的本土化图书馆服务质量模型,并证实存在高阶因子主宰五维度的表现。经过严谨的信度与效度检验,该模型不仅有效揭示图书馆服务质量测量的高阶因子结构关系,而且可以确定测量指标对各因子的影响程度。据此,将图书馆服务质量指数化,为其改进提供依据。 Based on the discussion of evaluation methods of perceived library quality at present,the author establishes a library service quality model with five dimensions and the performance of which is determined by a high-order factor.Through strict tests on the reliability and validity, the model gives the evidences that it not only effectively reveals the high-order structure relations of library service quality measuring,but also determines the impact degree of measure items to every individual factor.Based on that the library quality measure can be indexative and provide evidences for improving.

作者刘锦源

机构地区电子科技大学中山学院

出处《图书情报工作》 CSSCI 北大核心 2008年第1期93-96,共4页 Library and Information Service

基金电子科技大学中山学院青年基金资助项目"图书馆服务质量的本土化模型研究"(项目编号:2006Y01)系列成果之一

关键词图书馆服务质量高阶因子结构信度效度服务质量指数 library service quality high-order factors reliability validity service quality indices

分类号 G252 [文化科学—图书馆学]

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参考文献10

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