期刊文献+

电子政务评价标准的视角分析 被引量:2

Angle of View in Evaluating Standards of E-government
下载PDF
导出
摘要 文章分析了国内外评估机构对电子政务进行绩效评估的角度和指标,从第三种文化的视角探讨了电子政务绩效评估转向公众满意度测评的趋势和理念,指出对电子政务评价角度的转变其实正体现了约翰·布罗克曼所说的第三种文化的浮现。 This paper analyzes the angle and index used by organizations to evaluate performance of e-gorerment in out and aborad. From the perspective of The Third Culture, it discusses the trend and philosophy in performance evaluation transfering into satisfaction evaluation, and points out that the transfer of e-goverment evaluation angle reflects The Third Culture of John Brockman.
作者 赵国洪
出处 《世界标准化与质量管理》 CSSCI 2008年第5期53-56,共4页 World Standardization & Quality Management
关键词 电子政务 第三种文化 绩效评估 公众满意度 e-goverment, The Third Culture, performance evaluation, public satisfaction
  • 相关文献

参考文献6

二级参考文献14

  • 1瞭望哨[J].瞭望,2000(15). 被引量:1
  • 2李景鹏.当代中国社会利益结构的变化与政治发展[J].天津社会科学,1994(3):31-37. 被引量:87
  • 3杨玲.珠海:万人评政府.《北京青年报》网络版,2000.2.18(第14版).
  • 4Claes Fornell, Michael D.Johnson, Eugene W. Anderson, Jaesung Cha, & Barbara Everitt Bryant. "The American Customer Satisfaction Index:Nature, Purpose,and Findings". Journal of Marketing, 1996, 60, [Oct.] 3:7-18.
  • 5Federal Consulting Group. The American Customer Satisfaction Index(ACSI)and its Value in Measuring Customer Satisfaction Washington, DC, 2001 (Apr.)
  • 6ACSI网站. http://www.theacsi.org, 2004
  • 7奥斯本,盖布勒,周敦仁译.改革政府—企业精神如何改革公营部门.上海:上海译文出版社,1996.
  • 8Executive Order 12862: Setting Customer Service Stands 1993,U.S.A.
  • 9Whites Sands,NM. Using the American Customer Satisfaction Index (ACSI) to Measure and Improve Customer Satisfaction. NASA QSR Briefing, 2001(Dec.)
  • 10Federal Consulting Group. The American Customer Satisfaction Index(ACSI}and its Value in Measuring Customer Satisfaction. Washington, DC, 2001 (Apr.)

共引文献205

同被引文献16

  • 1万道濮.电子政务绩效集成评估模式研究[J].电子政务,2007(9):35-43. 被引量:12
  • 2Heeks R,Bailur S. Analyzing E-Government Research: Perspective,Philosophies, The.odes,Methods, and Practice[ J ]. Government Information Quarterly, 2007,24(2) :243-265.
  • 3Gil-Garcia J R,Martinez-Moyano I J. Understanding the Evolution of E-Government: The Influence of Systems of Rules on Public Sector Dynamics[ J ]. Government Information Quarterly, 2007,24(2) :266-290.
  • 4Ebbers W E, Pieterson W J, Noordman H N. Electronic Government: Rethinking Channel Management Strategies [ J ]. Government Information Quarterly,2008,25 ( 2 ), : 181-201.
  • 5Verdegem P, Vefleye G. User-centered E-Government in Pracrice: A Comprehensive Model for Measuring User Satisfaction [ J ]. Government Information Quarterly,2008,26 ( 3 ) :487-497.
  • 6Kardan Ahmad A, Sadeghiani, Ayoob. Is E-Government a Way to E-Democracy:A Longitudinal Study of the Lranian Situation [J]. Government Information Quarterly, 2007,28 (4) :466 -473.
  • 7Guijarro L. Interoperability Frameworks and Enterprise Architectures in E-Government Initiatives in Europe and theUnited States [ J]. Government Information Quarterly,2007,24( 1 ) :89-101.
  • 8Peekhaus,Wilhelm. Biowatch South Africa and the Challenges in Enforcing its Constitutional Right to Access to Information [ J ]. Government Information Quarterly,2011,28(4) :542-552.
  • 9Wang, Yi - Shun, Liao, Yi - Wen. Assessing E - Government Systems Success: A Validation of the DeLone and McLean Model of Information Systems Success [J].Government Information Quarterly ,2008,25 (4) :717-733.
  • 10Bertot J C, Jaeger P T, Grimes J M. Using ICTs to Create a Culture of Transparency : E-government and Social Media as Openness and anti-Corruption Tools for Societies[ J]. Government Information Quarterly, 2010,27 ( 3 ) : 264-271.

二级引证文献5

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部