医院临床医疗科室综合评价体系初探

Preliminary discussion on synthetical evaluation system for clinical department in small and medium-sized hospital

医疗服务质量综合评价是目前医院管理学的热点。我们设计的这套综合评价体系把医院作为大系统,临床科室作为子系统,解决了许多实际工作中相对棘手的问题。这个程序既可用于各临床科室之间的横向比较,又可用于每个科室的纵向比较,是医院内部综合评价的有利工具。

Synthetical evaluation for medical service quality is a hot topic in hospital administration. We designed a synthetical evaluation system in which hospital is regard as a big system and clinical department is regard as subsystem. This evaluation sys- tem has solved several difficult problems in the practice and it was applied not only in horizontal comparison among clinical departments, but also in longitudinal comparison in one department. It was an effective tool to perform internal evaluation in hospital.