细节文化建设与高校图书馆高品位服务的构建

Construction of Detailed Culture and High Quality Service in University Libraries

细节文化是指一个组织精益求精的精神、个性化的服务理念和细致化的服务体系,它反映了一定组织的精神特质、管理特点和服务特色。高校图书馆细节文化,是一种以育人为核心的服务育人文化,其本着"一切为了师生"的服务宗旨,竭诚为师生提供独特的文化和育人服务。实践证明,这种以育人为特征的细节文化对提高图书馆服务工作的品位起到独特的作用。

The detailed culture means the organization＇s service system with excellent spirit and personalized and detailed service, which reflects the spiritual quality, management features and service characteristics of a certain organization. With education as the core, the university library＇s detailed culture is to provides unique cultural and educational services to students and faculty and is based on the principles of “teachers and students first”. Practice proved that the detailed culture plays a unique role in improving the quality of library services.