广电网络呼叫中心的构建和管理

Construction and Management of Call Center of Broadcast Television Network

介绍呼叫中心系统的结构和组成各部分设备的用途,以及呼叫中心应用系统的主要功能和在广电网络的实际应用,为广电网络呼叫中心的建设和管理提供参考。

This paper introduces the structure of call center system as well as the composition and the uses of various equipment components and describes the main function of call center application system and practical application in broadcast television network. Then it summarizes some useful points in the call center during the construction and run process, gives the explanation for the important aspect of day-to-day management, and provides the reference experience for the construction and the management of the broadcast television network call center.