虚拟参考咨询馆员与用户行为互动模型

Interactive Modeling of Virtual Reference Service and Users' Behavior

互动逐渐成为图书馆用户服务的一个亮点。以此,对虚拟参考咨询服务中虚拟参考咨询馆员与用户信息行为互动模型进行构建,内容包括具体表达和象征意义、表述的显示、行为的显示、视角的显示等,并分析了六个虚拟参考咨询服务中互动的案例。

Interactive has become a bright spot in the library users service. This, the Virtual Reference Service Virtual Reference Librarians and users of information act interactive model building, include specific expression and symbolic significance of the statement, the show that the angle display, and analysis of the six virtual reference service interactive case.