客户协同创新的内涵与概念框架及其应用研究

Connotation,theory framework and application of customer collaborative innovation

基于客户与专业设计人员在知识结构和创新技能方面的不对称性,提出了一种客户协同创新的产品创新模式,并进行了探索性的研究。首先给出了客户协同创新的定义及内涵,建立了一个指导客户协同创新的概念框架。在框架中,提出了技术激励的知识螺旋协同创新工作原理,建立了全域可重构的智能工作模型,用于描述客户协同创新的工作过程,提出了客户协同创新使能平台的主要功能结构。为验证所提出的工作原理及工作模型的有效性,给出了客户协同创新在日用陶瓷产品创新中的应用实例。最后对客户协同创新中有待探索的问题领域进行了分析,指出客户协同创新通过客户的深度集成和团队的协同工作来激发群体创造力,可广泛地用于具有高度创新性和市场主导力的新产品开发过程。

Based on the dissymmetry of creativity between customer and professional designers, a new product innovation pattern called Customer Collaborative Innovation （CCI） was proposed and studied. Concept and connotations of CCI were presented, and a theory framework guiding the implementation of CCI was formulated. In this fram- work, a technology-driven knowledge spiral collaborative innovation mechanism and a multi-domain configurable in- telligent working model were set up to describe working process of CCI. Main function structure of the enabled plat- form of CCI was presented and analyzed. To validate the working mechanism, a collaborative innovation platform for ceramic products was provided. Finally, some prospective research areas of CCI were discussed. By deep customer integration and team collaborative creativity, CCI could be widely used in the new product innovation process with high innovation level and market leading capacity.