广电网络呼叫中心的建设及知识库的建立

Constructions of Call-center and Repository in Broadcast Television Network

阐述了广电网络运营商呼叫中心系统建设的必要性、硬件配置及软件功能、管理和相关经验,同时具体论述了知识库的建立及相关应用。

This article elaborates the necessity of constructing Broadcast Television network operator call-center system, as well as the hardware disposition, software function, management and the experience. Meantime it specifically discusses the establishment of repository and its application.