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图书馆服务失败及读者抱怨 被引量:3

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摘要 以图书馆日常工作中常见服务失败为视点,展开讨论,归纳出服务失败的种种后果,并且对读者抱怨进行预测,以期改进工作。
作者 刘露
出处 《四川图书馆学报》 CSSCI 2008年第3期61-63,共3页 Journal of The Library Science Society of Sichuan
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