集团化护理质量管理实践

Discussion and Practice on the Group Nursing Quality Management of Nursing Quality

目的:探索集团化护理质量管理的方法,加强护理质量管理,细化护理服务流程,保证护理安全。方法:建立并完善护理培训机制,有计划的将集团护理人员按工作年限、职称及专业发展等进行护理理论、技术操作、护理礼仪等进行规范化培训。结果:使护理人员更新了服务理念,增强了主动服务意识。结论:提高了护理人员的整体素质,多数护理人员能在患者需要之前为患者解决问题,有计划有步骤地为患者提供全程护理服务,提高了患者满意度。

Objective：To explore the method of group management of nursing quality, strengthen the nursing service quality and ensure the safety of nursing care. Methods： Establishing and improving the mechanism of nurses＇training. According to work experience, professional direction and title, making normalized training about nursing theory, technical operation and nursing etiquette. Results：The nurses＇ service mind and active awareness have been improved. Conclusions： The quality of the nursing staff has been improved. Majority of them could solve the problems before patients need, and provide the nursing service during the whole process step by step abide by the plan. The satisfaction of patients has been enhanced.