1[1]K H Chu,S K.Murrmann.Development and validation of the hospitality emotional labor scale[M].Tourism Management.2006.27,1181-1191.
2[2]D Zapf.Emotion work and psychological well-being A review of the literature and some conceptual considerations[M].Human Resource Management Review.2002,12:237-268.
3[3]Brotheridge C M,Grandey A A.Emotional labor and burnout:Comparing two perspectives of "people work"[J].Journal of Vocational Behavior,2002,60:17-39.
4[4]Morris,J A,Feldman,D C.The dimensions,antecedents,and consequences of emotional labor[M].Academy of Management Review,1996,21,986-1010.
6[6]C M.Brotheridge,R T.Lee Development and validation of the Emotional Labour Scale[J].Journal of Occupational and Organizational Psychology.2003,76:365-379.
7[7]Glomb T M,Tews M J.Emotional labor:A conceptualization and scale development[J].Journal of Vocational Behavior,2004,64:1-23.
8[8]L,Michalinos,M.Zembylas.The emotional labour of caring in teaching[M].Teaching and Teacher Education,2006,22:120-134.
9[9]Ashforth B E,Humphrey R H.EmotioninTheWorkplace:a Reappraisal[M].HumanResource,1995,48:97-125.
10[10]E Heuven,AB.Bakker,W B.Schaufeli,N Huisman.The role of self-eYcacy in performing emotion work[J].Journal of Vocational Behavior,2006,69:222-235.
二级参考文献31
1Ashforth B E,Humphrey R H.Emotion in the workplace:A reappraisal.Human Relations,1995,48(2):97~125
2Ashkanasy N M,Hartel C E J,Daus C S.Diversity and emotion:The new frontiers in organizational behavior research.Journal of Management,2002,28(3):307~338
3Mumby D K,Putnam L L.The politics of emotion:A feminist reading of bounded rationality.Academy of Management Review,1992,17(3):465~486
4Mirchandani K.Challenging racial silences in studies of emotion work:Contributions from anti-racist feminist theory.Organization Studies,2003,24(5):721~742
5Zapf D.Emotion work and psychological well-being:A review of the literature and some conceptual considerations.Human Resource Management Review,2002,12:237~268
6Thoits P A.Emotion norms,emotion work,and social order.In Manstead A S Ret al.(eds.).Feelings and Emotions[M].London:Cambridge University Press,2004:359~378
7Kidd J M.Emotion in career contexts:Challenges for theory and research.Journal of Vocational Behavior,2004,64:441 ~454
8Morris J A,Feldman D C.Managing emotions in the workplace.Journal of Managerial Issues,1997,9(3):257~274
9Ashforth B E,Humphrey R H.Emotional labor in service roles:The influence of identity.Academy of Management Review,1993,18(2):88~115
10Morris J A,Feldman D C.The dimensions,antecedents,and consequences of emotional labor.Academy of Management Review,1996,21(4):966~1010
8Chu K H, Murrmann S K. Development and validation of the hospitality emotional labor scale. Tourism Management, 2006,27: 1181 - 1191.
9Morris J A, Feldman D C. The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 1996,21, 986- 1010.
10Davies S A. Emotional labor in academia: Development and initial validation of a new measure. Doctoral dissertation, The Ohio State University,2002 : 1 - 11.