摘要
本文阐述了一个客户关系管理系统的总体框架,包括接触层、功能层和数据库层,客户、工作人员可以通过接触层的短信接口发送和接收销售信息、订单、库存、产品价格和客户信息等,以提高促销效果和客户关怀度。本系统的短信模式是终端方式,所借助的设备是TC35i手机模块。
The paper introduces the general frame of the CRM system, including contact layer, function layer and database layer. Client and employee can send and receive vendition data, order form, storage data, product price and client information etc. to promote sales and improve client satisfaction. The SMS work mode is terminal mode by dint of TC35i handset module.
出处
《科技广场》
2008年第5期212-213,共2页
Science Mosaic
