创建饭店服务文化 提升宾客关系管理

Create the service culture of hotel and upgrade the management of relationship with guest

在竞争中,饭店之间相差甚微的服务水平使客人无法钟情于某一家饭店。因此,饭店要想留住客人,其服务水平就必须超过其他参与竞争的饭店。培育服务文化能够使每个员工都具有以顾客为导向的服务意识,为顾客提供优质的服务,建立良好的宾客关系。本文基于对饭店创建服务文化重要性的分析,探求其新思路。

The nuance of service level among hotels makes the guest can＇t be in deep love with certain hotel during the competition. Therefore, the service level of hotel must be better than other if it want to keep the guests. The training of service culture can make the every staff has the service sense with customer orientation, provide the quality service and create the good relationship with guests. This article will explore the new thought way based on the analysis of the importance of creating service culture of hotel.