呼叫中心中数据库网关的设计与实现

The Design and Implementation of Database Gateway in Call Center Platform

呼叫中心的运作需要及时获得服务商(ICP)提供的最新信息,而这些信息存放在分布于网络不同系统平台、结构各异、访问方式多样的 ICP 维护的数据库中。本文通过设计并实现一种数据库网关,对这些的数据库进行高效访问、屏蔽平台和数据库的异构件,从而实现呼叫中心自动语音应答(IVR)业务逻辑与数据库访问相分离。

Call Center needs the newest information promptly provided by ICP. All information is stored in the database which ICP maintains. The databases with various structure and different access method lie in different platform. The network Database Gateway is designed and implemented to mask the heterogeneity of platform and database and separate the business logic of Call Center IVR fi＇om database accessing.