6Chen Z X, Aryee S. Delegation and Employee Work Outcomes: an Examination of the Cultural Context of Mediating Processes in China [ J ]. Academy of Man- agement Journal, 2007,50( 1 ) : 226 - 238.
7Ahearne M, Mathieu J, Papp A. To Empower or not to Empower Your Sales Force an Empirical Examina- tion of the Influence of Leadership Empowerment Be- havior on Customer Satisfaction and Performance [ J ]. Journal of Applied Psychology, 2005,90 ( 5 ) : 945 - 955.
8Konczak L ], Stelly D J, Trusty M L. Defining and Measuring Empowering Leader Behaviors: Develop- ment of an Upward Feedback Instrument [ J ]. Educa- tional and Psychological Measurement, 2000,60 ( 2 ) : 301 -313.
9Ackfeldt A L, Coote L V. A Study of Organizational Citizenship Behaviors in a Retail Setting [ J ]. Journal of Research, 2005,58(2) : 151 - 159.
