摘要
通过对广东省中医院现有门诊流程进行认识和评估,确定优化的目标和方向;最后通过流程改进实地模拟,流程优化团队的打造,信息化系统集成,岗位制度的完善等来实现流程的持续改进,以最大限度地提高医院服务质量、效率和患者满意度。
To frame optimized goal by analyzing and evaluating the current clinic procedure of Guangdong Provincial Hospital of TCM then improve service quality, enhance efficiency degree of patient satisfaction by establis- hing better group and the integration of enterprise information system and bettering the post salary system.
出处
《现代医院》
2008年第7期128-129,共2页
Modern Hospitals
关键词
流程持续改进
服务质量
效率
Procedure persistent progress, Service quality, Efficiency
