高校图书馆服务质量评估方法的研究

Study on the Way of Service Quality Evaluation in the University Library

从高校图书馆服务质量评估方法、高校图书馆服务质量评估的有效性和重要性分析——LIBQUAL量表、高校图书馆服务提供要素的期望与感知差距分析3方面,研究高校图书馆服务质量评估的方法。对高校图书馆开展服务质量评估提出如下建议:设置一个权威机构对系统开发进行统一管理;通过机构的统一宣传,对我国图书馆进行统一的服务质量评估;制定适合我国图书馆的服务质量标准等级体系。

This paper studies the ways of service quality evaluation in the university library from three parts： the way of service quality evaluation in the university library, the effectiveness and importance analysis LIBQUAL quantity form, and the analysis of the difference between desired values and perceptible values. At last, it puts forward some suggestions which include establishing an authority organization to carry out unified management; carrying out united service quality evaluation of the university library through publicity; drawing up the service quality standard system suitable for the library in our country.