论图书馆员如何改善服务形象提升服务质量

On Ways to Improve Service Image and Service quality of Librarians

以图书馆员的亲身体验,讨论了通过更新服务观念、增强服务意识,掌握沟通技巧、讲究服务效果,加强自身素质修养等,改善服务形象,提升读者服务质量。

The paper has discussed ways to ameliorate image and improve service quality through renovating service idea, build up service consciousness, master communication skill, pay attention to service effects and strengthen diathesis culture of oneself etc. This idea is the experience of a librarian.