网站商务通在数字参考咨询工作中的应用前景探析

On Application Prospects of the Web Call Center in the Field of Digital Reference Service

文章简述了网站商务通的概念、发展历程及功能特性,介绍了网站商务通在企业网站的成功应用。通过对比网站商务通与其它参考咨询方式的优缺点,探讨了网站商务通在图书馆参考咨询工作中应用的可行性。

The paper described the concept, developmental process and characteristics of the web call center, and introduced its successful application in enterprises web site. By comparing the web call center with other references, the paper discussed the feasibility of the web call center to be used in references.