家电行业售后服务的问题与对策研究

Research on the After-sale Service of Home Electrical Appliance Industries and the Countermeasures

在调查售后服务活动结果的基础上,分析了家电行业售后服务存在的问题,提出了解决售后服务问题的对策。

Based on the results of the investigation on the after-sale service activities, this paper analyzes the problems existing in the after-sale service of home electrical appliance industries, and advances some countermeasures for solving the problems in the after-sale service.