浅论酒店的员工管理

Simply discussing on the hotel staff management

文章指出,在酒店管理工作中,管理人员的意图都是通过员工去实现的,员工对酒店有任何不满意的地方,都会直接体现在客人身上。因此,关注员工,注重员工的满意度,培养员工有感情的服务,以人为本,设计合理的薪酬激励制度都是必要和必须的。

This paper points out that the intent of the managers is realized by the staff, any dissatisfaction of the staff on the hotel can directly incarnate on the guest in the hotel management. Therefore, paying attention to the staff and staff＇s satisfaction, cultivating staff＇s sentient service, taking people as the fundament, designing rational salary invigorative system are necessary.